Hi everyone, I doubt you remember me but about a year ago I was on here asking for help with my sister's account (her username is "Milopie"). Everything got fixed then, but it's not working again. She can log in, but she can't see most of the forums or post anything. This is the message she gets when she tries:
You have been banned for the following reason:
No reason was specified.

Date the ban will be lifted: Never

We find this especially perplexing because, well, she never posted anything, so how could she have done something worth being banned for?
Also, we've both tried searching her in the member list, and apparently she doesn't exist. Which is strange, because, as I said, she is able to log in.
I know there hasn't done much with her account (most of what she's done is browse the forums), but she would really like to be able to use it when she wants to. Is there any way to lift this ban, or to delete her account so she can recreate it, we'd both really appreciate it.
Thanks so much!