There are currently no problems with the queue. Normally, if there are unexpected delays (over 10 days), there will be an announcement either on the archives or in the Announcement forum. Your story is sitting at the top of Next Generation right now. As the moderator staff have numerous other duties and lives away from MNFF, as well, not everything is modded right away. Please be patient, and your turn will come. :)
I checked out a few stories from a variety of ratings with no difficulty on any of them. Maybe that particular user is having glitch-iculty (yay wordsmithing). Hopefully it's ironed out, but if she happens to contact you again with issues, PM me her username and I'll get with her via email to get her sorted out.
And, with that, this thread has lived its course. Please direct further questions to: